Refund Policy

Introduction

This Refund Policy explains when refunds are and are not available for OneTap Track subscriptions. Please read it carefully before you subscribe. By purchasing a paid plan, you agree to the terms below.

Try Before You Pay: 7-Day Free Trial

Every new organization gets a 7-day free trial with full access to the platform and no credit card required. This trial exists so you can test every feature and decide if OneTap Track is right for your team before spending any money.

• Full access to features during the trial
• No charge and no card needed to start
• Upgrade to a paid plan only when you are sure

All Sales Are Final

Because we provide a free trial that lets you fully evaluate the software, all payments for OneTap Track are non-refundable. This applies to:

• Monthly and yearly subscription fees
• Renewals, whether automatic or manual
• Additional employee seats, add-ons and upgrades
• Unused time, unused seats or partial billing periods
• Custom development, setup or integration work

Limited Exceptions

We will review a refund request only in these specific situations, and only if you contact us within 7 days of the charge:

• You were charged more than once for the same subscription (duplicate payment).
• You were billed after cancelling, due to a verified error on our side.
• A confirmed technical fault on our platform made the service unusable and we could not resolve it.

Approved refunds are issued to the original payment method within 5 to 7 business days. All exception requests are reviewed case by case and at our discretion.

How to Raise a Billing Issue

For any billing question or exception request, email us within 7 days of the charge with your organization name, registered email and the payment details:

• Email: support@onetaptrack.com

Subscription Cancellation

You can cancel your subscription at any time. When you cancel, your plan stays active until the end of the current billing period and is not renewed after that. Cancelling does not refund the current period, and no partial or pro-rata refund is given for the remaining days. To avoid the next charge, cancel before your renewal date.

Questions?

If you have any questions about our Refund Policy, please contact us at: